Privacy Policy

Personal Information You Provide

When you interact with our services, you may voluntarily provide us with personal information, including:

• Name and contact information when you fill out forms or contact us
• Email address for communication and service inquiries
• Project details and requirements when you request our services
• Payment information when processing transactions for our services

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geographic location information
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find our website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about our cookie practices, please refer to our Cookies Policy. You can manage your cookie preferences through your browser settings or our cookie management tool.

Legal Basis for Processing

We process your personal data based on various legal grounds including your consent, contractual necessity for providing our services, legitimate business interests, and compliance with legal obligations. You have the right to withdraw consent at any time for processing activities based on consent.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Contact form submissions are typically retained for three years, while analytics data is stored for two years. You can request deletion of your data at any time.

Service Delivery and Communication

We use your personal information to provide our character design services, respond to your inquiries, communicate project updates, and fulfill contractual obligations. This includes sending you confirmations, invoices, technical notices, and support messages related to your projects.

Website Improvement and Analytics

We analyze website usage data to understand how visitors interact with our site, identify areas for improvement, and optimize user experience. This helps us enhance our services, develop new features, and ensure our website meets the needs of our visitors.

Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and relevant content related to character design. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Sharing with Third Parties

We do not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Service providers who assist in website hosting, analytics, and email delivery
• Payment processors for secure transaction handling
• Legal authorities when required by law or to protect our rights

Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption protocols, secure server infrastructure, and regular security assessments to identify and address potential vulnerabilities.

Data Encryption and Storage

All sensitive data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. We store your personal information on secure servers with restricted access, and regularly back up data to prevent loss in case of technical failures.

Access Controls and Monitoring

Access to personal information is limited to authorized personnel who need it to perform their job functions. We maintain detailed access logs and conduct regular audits to ensure compliance with our security policies and identify any suspicious activity.

Breach Notification Procedures

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws. We maintain an incident response plan to quickly address security incidents and minimize potential harm.

Right to Access Personal Data

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format within 30 days of receiving your request. There is no charge for this service unless your request is excessive or repetitive.

Right to Rectification and Erasure

If you believe any personal information we hold about you is inaccurate or incomplete, you can request that we correct or update it. You also have the right to request deletion of your personal data, subject to certain legal exceptions such as ongoing contractual obligations or legal requirements.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another service provider where technically feasible.

Right to Object to Processing

You have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes. If you object to marketing communications, we will stop sending them immediately upon receiving your request.

How to Exercise These Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within the timeframes required by applicable law and may ask you to verify your identity before processing your request.